Returns & Exchanges
At GIBBON Balance Boards, we want you to be completely satisfied with your purchase; if you are not, you can return your board within 30 days of delivery. Please ensure items are in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization (RA) number.
Package Your Board
Securely pack the balance board and all accessories in the original box to prevent damage during transit.
Ship the Item
Affix the provided shipping label to the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing